TERMS OF USE
Effective date: 4 September 2026
These Terms of Use govern your access to and use of the TORRES MOVE website and your purchase of products from our online store. Please read them carefully before using the website or placing an order.
1. About TORRES MOVE
TORRES MOVE is a trading name operated by Camila Torres de Carvalho, an individual seller based in Brazil.
Business address: Rua Avelino Camargos, 192 - Inconfidentes, Contagem - Minas Gerais, 32260-290, Brazil
Email: torresmovecontact@gmail.com
Instagram: @torres_move
TORRES MOVE is an online lifestyle store offering curated products across categories including On The Go, Beauty & Self-Care, Move & Wellness, and Comfort & Home. Some products may be fulfilled and dispatched directly by third-party suppliers or fulfilment partners. As a result, products in the same order may arrive in separate parcels and may be dispatched from different locations.
2. Using Our Website and Creating an Account
You must have legal capacity to enter into a binding contract in your jurisdiction to place an order. If you create an account, you are responsible for providing accurate information and keeping your login details confidential. You are responsible for activity carried out through your account unless it results from a security failure for which we are responsible.
We may suspend or restrict access to an account where reasonably necessary, including in cases of suspected fraud, unlawful activity, misuse of the website or material breach of these Terms.
3. Product Information
We take reasonable care to ensure that product descriptions, photographs, colours, dimensions, specifications, availability and prices are accurate. However, minor differences may occur due to screen settings, photography, manufacturing variations or supplier updates.
Please read the product description, dimensions, care information, warnings and instructions before purchasing or using a product. Product availability may change without notice.
4. Prices and Payment
Prices are displayed in pounds sterling (GBP/£) unless otherwise stated. The total amount payable, including any applicable delivery charges and taxes shown at checkout, will be displayed before you place your order.
Payment must be successfully authorised before an order can be processed. If we identify an obvious pricing or listing error after you place an order, we may contact you to correct the error and, where appropriate, allow you to cancel the affected order for a full refund.
5. Orders
By completing checkout, you make an offer to purchase the products in your basket. We will send you an order confirmation by email. We may refuse or cancel an order where reasonably necessary, including because a product is unavailable, payment cannot be authorised, fraud is suspected, there is an obvious pricing error, or fulfilling the order would breach applicable law.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order to the original payment method.
6. Delivery and Dropshipping Fulfilment
Available delivery methods, charges and estimated delivery times will be shown on the website or at checkout. Delivery estimates are not guarantees unless we expressly agree a specific delivery date with you.
Because we may use third-party suppliers and fulfilment partners, products may be dispatched from different countries or locations. Multiple items in one order may arrive separately.
For customers protected by UK distance-selling rules, goods will be delivered within the period agreed with you or, where no different period has been agreed, generally within 30 days, subject to applicable law.
7. Cancellation, Returns and Refunds
If you are a UK consumer purchasing online, you generally have the right to cancel an eligible order without giving a reason within 14 days after receiving the goods. After notifying us of cancellation, you generally have a further 14 days to return the goods. Applicable exceptions may apply, including to certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Where a return is eligible, refunds will be handled in accordance with applicable consumer law and our Returns & Refunds Policy. Where required by law, the refund will include the cost of standard delivery. If you selected a more expensive delivery method, any additional delivery cost may not be refundable.
Nothing in these Terms limits your statutory rights as a consumer.
8. Faulty, Damaged, Incorrect or Misdescribed Products
If a product is faulty, damaged, incorrect or not as described, please contact us at torresmovecontact@gmail.com with your order number and, where appropriate, photographs or other relevant information. Your statutory rights in relation to faulty or misdescribed goods are not affected by these Terms.
9. Changes to Products and the Website
We may add, remove, update or discontinue products, features or website content from time to time. Changes will not remove rights that you already have in relation to an order we have accepted.
10. Intellectual Property
TORRES MOVE branding, logos, original website copy, graphics and other original content owned by TORRES MOVE are protected by applicable intellectual property laws. You may not reproduce, distribute, modify or commercially exploit our original content without permission, except where permitted by law.
Third-party trademarks, product images and other third-party intellectual property remain the property of their respective owners.
11. Acceptable Use
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with website operation, use the website for unlawful purposes, or infringe the rights of TORRES MOVE or any third party.
12. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, or excludes rights that cannot lawfully be excluded. To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by events outside our reasonable control.
13. Marketing Communications
We may send promotional communications where we have a lawful basis to do so and, where required, your consent. You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting torresmovecontact@gmail.com. Necessary service communications about orders, returns, account security or customer support may still be sent.
14. Privacy and Cookies
We handle personal information in accordance with our Privacy Policy. Our website also uses cookies and similar technologies. Where required, non-essential cookies are used only after you have been given an appropriate choice through our cookie controls.
15. Changes to These Terms
We may update these Terms from time to time. The version that applies to a purchase will normally be the version in effect when the order was placed. The current version and its effective date will be published on this website.
16. Governing Law and Consumer Protection
TORRES MOVE is operated from Brazil and these Terms are governed by applicable Brazilian law, subject to any mandatory consumer rights and protections that apply to you in the country where you live. If you are a consumer in the United Kingdom, nothing in these Terms is intended to deprive you of mandatory rights available to you under applicable UK consumer law.
Any dispute will be handled in accordance with applicable law and any mandatory rules concerning consumer jurisdiction.
17. Contact Us
If you have questions about these Terms, an order or our services, please contact:
TORRES MOVE
Operated by: Camila Torres de Carvalho
Business address: Rua Avelino Camargos, 192 - Inconfidentes, Contagem - Minas Gerais, 32260-290, Brazil
Email: torresmovecontact@gmail.com
Instagram: @torres.move