Effective date: 4 September 2026

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This Privacy Policy explains how TORRES MOVE collects, uses, stores and shares personal information when you visit our website, create an account, contact us or place an order. It also explains the choices and rights that may be available to you.

1. Who We Are

TORRES MOVE is a trading name operated by Camila Torres de Carvalho, an individual seller based in Brazil. For the purposes of personal data processed through the TORRES MOVE store, Camila Torres de Carvalho is the person responsible for deciding how and why that personal information is used, unless another party acts as an independent controller for its own processing.

Business address: Rua Avelino Camargos, 192 - Inconfidentes, Contagem - Minas Gerais, 32260-290, Brazil

Privacy contact: torresmovecontact@gmail.com

Instagram: @torres_move

2. Personal Information We Collect

Depending on how you use our website and the features you choose, we may collect:

• Identity and contact information, such as your name, email address, telephone number, delivery address and billing address.

• Account information, such as login details, saved addresses and account preferences.

• Order and transaction information, including products ordered, order history, delivery information, payment status, returns and refunds.

• Communications you send to us, including customer-service enquiries, feedback and reviews.

• Marketing preferences, including whether you have chosen to receive promotional communications.

• Technical and usage information, which may include your IP address, browser and device information, pages viewed, interactions with the website and referral information, depending on the cookies and tools enabled and your cookie choices.

Payment information may be processed directly by payment providers used through our website. We do not intentionally collect or store full payment-card details ourselves unless a payment feature expressly requires and lawfully enables this.

3. How We Collect Personal Information

We collect personal information directly from you when you create or update an account, place an order, enter delivery or billing details, contact us, submit a form, write a review, subscribe to marketing or otherwise provide information to us.

We may also collect technical and usage information automatically through essential cookies and, where permitted by your choices, analytics or other non-essential cookies and similar technologies.

4. Why We Use Your Information

We may use personal information for the following purposes and lawful bases, where applicable:

• To process, fulfil and deliver orders, take payment, provide order updates, manage returns and provide customer service - because this is necessary to perform our contract with you or take steps at your request before entering into a contract.

• To comply with legal, tax, accounting, fraud-prevention and regulatory obligations - because processing is necessary to comply with applicable law.

• To protect the security and integrity of our website, prevent misuse and improve our services - where this is necessary for our legitimate interests and those interests are not overridden by your rights.

• To send marketing communications - where we have your consent or another lawful basis permitted by applicable law.

• To use non-essential analytics, advertising or personalisation cookies - where consent is required, only after you have made an appropriate choice.

5. Wix and Other Service Providers

Our website is hosted on the Wix platform. Wix and service providers connected to the store may process personal information to provide website hosting, e-commerce functions, security, payment processing, communications, analytics and other services that we choose to enable.

We may also share the minimum personal information necessary with payment processors, technology providers, fraud-prevention providers, professional advisers and public authorities where required or permitted by law.

We do not sell your personal information.

6. Dropshipping Suppliers, Fulfilment Partners and Delivery Providers

TORRES MOVE uses a dropshipping model for some or all products. To process and deliver an order, we may need to share information such as your name, delivery address, telephone number and order details with the relevant supplier, fulfilment partner and courier or delivery provider.

These parties may be located in countries outside the United Kingdom and outside Brazil. We limit the information shared to what is reasonably necessary for order fulfilment and related services.

7. International Transfers

Because TORRES MOVE is operated from Brazil and may use international technology providers, suppliers, fulfilment partners and couriers, your personal information may be processed in or transferred to countries other than the country in which you live.

Where UK data protection law applies and requires safeguards for a restricted international transfer, we will use an appropriate lawful transfer mechanism, recognised safeguard or other legally permitted basis.

8. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer service, maintaining transaction and business records, meeting tax or legal obligations, preventing fraud and resolving disputes.

The exact retention period depends on the type of information, the purpose for which it is used and any legal or regulatory requirement that applies. When information is no longer required, we will delete it, anonymise it or otherwise handle it in accordance with applicable law.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies for functions such as website security, shopping-basket functionality, account features and user preferences. We may also use analytics, advertising or personalisation technologies if those features are enabled.

Where consent is required, non-essential cookies will not be used until you have made an appropriate choice. You can review or change your choices using the cookie controls available on the website. Third-party services or Wix applications may also use cookies and may provide their own privacy information.

10. Marketing Communications

If you choose to receive marketing from TORRES MOVE, we may send you news, offers, product updates and other promotional content. You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting torresmovecontact@gmail.com.

Unsubscribing from marketing does not prevent us from sending necessary service messages about your orders, returns, account security or customer-support requests.

11. Your Privacy Rights

Depending on the law that applies to you and the circumstances, you may have rights in relation to your personal information. These may include the right to request access to your information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, data portability and withdrawal of consent where processing is based on consent.

To exercise a privacy right, contact torresmovecontact@gmail.com. We may need to verify your identity before responding to a request. Certain rights are subject to legal conditions and exceptions.

12. UK Privacy Rights and Complaints

Where UK data protection law applies to our processing, individuals in the United Kingdom may have rights under the UK GDPR and related UK data protection legislation. You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

If UK law requires TORRES MOVE to appoint a representative in the United Kingdom for its data-protection obligations, the representative’s contact details will be made available on this website and in this Privacy Policy.

13. Security

We use reasonable technical and organisational measures, together with security features provided by Wix and our service providers, to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or online storage system can be guaranteed to be completely secure.

14. Children’s Privacy

TORRES MOVE is not directed at children and we do not knowingly seek to collect personal information from children for the purpose of selling products to them. If we become aware that personal information has been collected in circumstances that require deletion or other action, we will take appropriate steps.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, suppliers, legal requirements or data-processing practices. The latest version will be published on this website with an updated effective date. Where required by law, we will provide additional notice before materially different processing begins.

16. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

TORRES MOVE

Operated by: Camila Torres de Carvalho

Business address: Rua Avelino Camargos, 192 - Inconfidentes, Contagem - Minas Gerais, 32260-290, Brazil

Email: torresmovecontact@gmail.com

Instagram: @torres.move